Telephone Techniques

Sales Training & Telephone Techniques


A practical range of training workshops for all aspects of telephone work that include a variety of situations with suggestions, solutions and practical exercises on how to handle customers, the different problems associated with using the telephone and how to develop business, sales and communications.

Quality and continuous customer service are essential elements for developing relationships with clients. Professional telephone calling skills and knowledge of modern business are of paramount importance to companies.

We offer training starting with basic receptionist skills through to advanced telephone skills & techniques, telesales and call centre programmes, that are tailored to company and employee requirements.

Our Trainers are industry and commercial specialists with recognised experience & qualifications in training delivery,  assessment and certification.

We deliver practical and participative learning that is designed to transfer many essential and usable phone skills back to the workplace and improve performance.

A must for any organisation that relies on the skills of people for business using the telephone.

Options for our Telephone Skills and Phone Sales are:

  • Interviewing Skills
  • Phone Etiquette Training
  • Telesales Supervisory Skills
  • Customer Service & Care Skills
  • Managing Tough Telephone Calls
  • The Principles Of Telephone Selling
  • Pro-Active Customer Care & Service
  • Develop New Business By Telephone
  • Effective Credit Control By Telephone
  • Using Your Voice To Make An Impact
  • Receptionist Training & Phone Answering
  • Successful Telephone Appointment Making
  • Key Account Handling Using The Telephone

Contact us on 01604 871340 – Option 1 to discuss your Training and Development strategies