Call Centre Excellence

Call Centre Management & Employee Training


Call centres are becoming the major channels for communication between companies and their customers. Hundreds of Call Centres now exist in the UK alone, with many more in the process of being set up in the UK & abroad. The phenomenal growth of Call Centres in the UK has presented a multitude of new challenges to organisations that handle sales, customer service, telemarketing and other focused areas that are applied using the telephone.

Employee training in call centres offer HR and Training Professionals unique opportunities for win-win partnerships with the operations side of their business.

Call centre supervisors, managers, employees and experienced staff all need regular and ongoing training.

This can present complex requirements.

Anderson Stockley offer a wide range of training that is specific, relevant & effective for the Telebusiness industry. By including one day workshops & modular programmes that are integrated with call centre technologies and using skilled and experienced trainers we are ideally placed to offer a total solution for companies planning strategic training that is linked to business needs and developments.

Soft Skills

  • Report Writing
  • Telephone Skills
  • Trainer Training
  • Negotiation Skills
  • Presentation Skills
  • Effective Team Meetings
  • Managing Difficult People
  • Appraiser And Appraisee Skills
  • Interpersonal Management Skills
  • Enhancing Customer Service Skills
  • Improving Departmental Performance
  • Decision Making And Problem Solving Skills
  • Time Management And Project Management
  • Team Leader Skills And Strategic Management
  • Leadership Skills – Introduction And Advanced
  • Listening Skills And Note Making On A Computer
  • Telephone Sales Techniques – Basic And Advanced
  • Coaching Skills And Developing Team Performance

Management Training

A five day course.

This course will contribute to the Post Graduate Certification that is now in the process of being developed by practitioners in association with TVSC & Milton Keynes College.

  • Coaching Skills And Developing Team Performance
  • Leadership Skills And Strategic Management
  • Decision Making And Problem Solving
  • Interpersonal Management Skills
  • Managing Difficult People
  • Effective Team Meeting

Hard Skills Courses

  • Call Centres For Non IT Users
  • Business Continuity For Call Centres
  • Call Centre & Computer Telephone Technology
  • Centre Applications: Functionality & Architecture

Contact us on 01604 871340 – Option 1 to discuss your Training and Development strategies